Privacy Policy

Effective Date: 3rd September 2025

At Creative Cuppa Ltd, we respect your privacy and are committed to protecting any personal information you share with us. This policy explains how we handle your data when you contact us via email, phone, or social media, and when you use our website.

1. Who We Are

Data Controller:
Creative Cuppa Ltd
6 High Street
Kirton in Lindsey
DN21 4LU
United Kingdom

Email: info@creativecuppa.co.uk
Phone: 07961 722448

Creative Cuppa Ltd is the data controller responsible for your personal data as described in this policy.

2. What Information We Collect

We may collect personal information such as:

Your name
Your email address
Your phone number
Any other details you choose to share with us

We collect this information only when you:

Email us directly
Call or text us
Message us via social media (Facebook, Instagram, TikTok)

We do not use contact forms on our website.

3. How We Use Your Information

We use your information solely to:

Respond to your enquiries
Provide information or services you’ve requested
Manage customer service or booking-related conversations

We do not use your information for marketing unless you have specifically requested it.

4. Legal Basis for Processing

Under the UK GDPR, we process personal data on the basis of:

Consent – when you voluntarily contact us
Legitimate Interests – to respond to your messages and enquiries

5. How We Store and Protect Your Data

Your data is stored securely and only retained as long as necessary to respond to your enquiry or provide the requested service.

We do not share your personal data with third parties unless required to do so by law.

6. Third-Party Services

Our website contains links to third-party services, including:

Google Maps (for directions)
Facebook, Instagram, and TikTok (via social links)

These services may collect data independently (e.g., through cookies or tracking tools). We do not control how they handle your data. Please refer to their individual privacy policies for more information.

7. Cookies

Our website does not use cookies to collect personal information.

However, third-party services embedded on our site (such as Google Maps) may use cookies as part of their standard functionality. We do not control these and recommend reviewing the relevant privacy policies.

8. Your Rights

Under data protection law, you have the right to:

Access your personal data
Request correction or deletion
Object to or restrict how your data is used

File a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at: info@creativecuppa.co.uk

9. Updates to This Policy

We may update this policy from time to time to reflect changes in the law or in how we operate. Please check this page periodically for any updates.